By making a purchase, you fully agree to these Terms and Conditions. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not purchase on the Website
In these terms and conditions, the following definitions apply:
Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
Consumer: the natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur;
Day: calendar day;
Long-term transaction: a distance contract concerning a series of products and/or services, for which the delivery and/or purchase obligation is spread over time;
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to them personally, in a way that allows future consultation and unchanged reproduction of the stored information.
Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely;
Distance contract: a contract concluded within the framework of a system organized by the entrepreneur for remote sales of products and/or services, where, up to and including the conclusion of the contract, only one or more remote communication techniques are used;
Remote communication technique: a means that can be used to conclude a contract, without the consumer and the entrepreneur being together in the same space at the same time.
General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.
Company name: Wiltschut Commerce
Chamber of Commerce number: 94851239
Trade name: Wiltschut Commerce
VAT number: NL005113177B26
Customer service email: info@nouvelleparis.fr
Business address: Hanssum 38, 6086 BV, Neer
These general terms and conditions apply to every offer of the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be viewed at the entrepreneur’s premises and that they will be sent to the consumer free of charge upon request.
If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent electronically or otherwise free of charge upon request.
If, in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs shall apply accordingly, and the consumer may always invoke the most favorable applicable provision in the event of conflicting general terms and conditions.
If one or more provisions in these general terms and conditions are wholly or partially null and void or are annulled at any time, the contract and these terms and conditions shall remain in effect for the rest, and the provision in question will be replaced by mutual agreement with a provision that approximates the original intent as closely as possible.
Situations not covered by these general terms and conditions must be assessed ‘in the spirit’ of these general terms and conditions.
Uncertainties about the interpretation or content of one or more provisions of these terms and conditions must be interpreted ‘in the spirit’ of these general terms and conditions.
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to change and adjust the offer.
The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, they represent the offered products and/or services truthfully. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images, specifications, and details in the offer are indicative and cannot give rise to compensation or termination of the contract.
Images of products are a true representation of the offered products. However, the entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.
Each offer contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer. This particularly concerns the price, excluding customs clearance costs and import VAT. These additional costs will be at the customer’s expense and risk. The postal and/or courier service will use the special arrangement for postal and courier services for import. This arrangement applies when goods are imported into the EU country of destination, which is also the case here. The postal and/or courier service collects the VAT (possibly together with the charged customs clearance costs) from the recipient of the goods; the possible shipping costs; the method by which the contract will be concluded and the necessary steps for this; whether the right of withdrawal applies or not; the method of payment, delivery, and execution of the contract; the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price; the amount of the fee for remote communication if the costs of using the remote communication technique are calculated on a different basis than the regular basic rate for the used communication method; whether the contract will be archived after its conclusion, and if so, how it can be consulted by the consumer; the way the consumer, before concluding the contract, can check and, if desired, correct the information provided by them under the contract; the possible other languages, besides Dutch, in which the contract can be concluded; the codes of conduct to which the entrepreneur has submitted and how the consumer can consult these codes electronically; and the minimum duration of the distance contract in the case of a long-term transaction.
The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the corresponding conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may dissolve the contract.
If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transmission of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur may, within legal limits, investigate whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly entering into the distance contract. If, based on this investigation, the entrepreneur has valid reasons not to enter into the contract, they are entitled to refuse an order or request or to attach special conditions to its execution.
The entrepreneur will include the following information with the product or service, in writing or in a way that allows the consumer to store it accessibly on a durable data carrier: the visiting address of the entrepreneur’s establishment where the consumer can address complaints; the conditions and manner in which the consumer can exercise the right of withdrawal, or a clear statement if the right of withdrawal is excluded; information on guarantees and existing post-purchase services; the data included in Article 4, paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the contract; the conditions for terminating the contract if it has a duration of more than one year or is indefinite.
In the case of a long-term transaction, the provision in the previous paragraph only applies to the first delivery.
Every contract is concluded under the suspensive condition of sufficient availability of the ordered products.
The consumer may dissolve the contract within a period of 14 days without stating reasons. The 14-day period begins on the day following the receipt of the product by the consumer or a representative designated by the consumer and notified to the entrepreneur.
During the cooling-off period, the consumer must handle the product and packaging with care. The consumer may only use or unpack the product to the extent necessary to determine its suitability.
If the right of withdrawal is exercised, the consumer must return the product in its original condition and packaging, including all accessories, labels, and tags, unless otherwise agreed. The return shipment must comply with the entrepreneur’s reasonable instructions and policies.
To meet administrative obligations and quality control, products must be returned to the manufacturer in Asia. This allows compliance with legal obligations and streamlines internal processing. All return costs, including customs duties, import taxes, and other administrative fees, are borne by the consumer unless explicitly agreed otherwise. If these costs are not paid, the entrepreneur reserves the right to refuse the refund.
Certain products are excluded from the right of withdrawal, including personalized or custom-made items, products that are sealed for health or hygiene reasons and have been opened after receipt (such as cosmetics or underwear), and products that are damaged or used beyond what is strictly necessary to determine their suitability.
To ensure a fast and efficient return process, consumers are requested to provide photos of the product and packaging before shipment. These photos are essential for record-keeping and protection against possible transport damage.
Notification of the intention to withdraw must be made in writing or by email within the cooling-off period. A standard withdrawal form is available on our website to simplify this process. After this notification, the consumer must return the product within 14 days, bearing all return costs unless explicitly agreed otherwise. The consumer must provide proof of timely shipment. The absence of this proof may result in invalidation of the withdrawal.
Returns must be sent exclusively to the original location in Asia. The entrepreneur is not obligated to accept or process returns sent to another location.
Refunds are subject to an inspection of the product’s condition. If the product is returned in a damaged state, is incomplete, has been used beyond what is necessary for inspection, or is in an unsellable condition, the entrepreneur reserves the right to refuse the refund entirely or deduct reasonable restocking fees proportionate to the depreciation in value, if legally permitted.
The consumer is responsible for properly packaging the product to prevent damage during transport. The entrepreneur is not liable for damage caused by inadequate packaging or negligence during shipment.
In case of loss, delay, or damage during return transport, the consumer bears full responsibility. It is strongly recommended to use a shipping service with tracking and insurance.
If the consumer does not notify the entrepreneur within 14 days or if the product is not returned within 14 days after notification, the purchase is considered final and binding.
If the consumer exercises their right of withdrawal, the costs of returning the products will be borne by the consumer.
If the consumer has already made a payment, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the withdrawal. However, this is conditional on the product being received by the retailer or conclusive proof of complete return being provided.
The entrepreneur may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, at least before the contract was concluded.
Exclusion of the right of withdrawal is only possible for products that have been created by the entrepreneur according to the consumer’s specifications, that are clearly personal in nature, that cannot be returned due to their nature, that spoil or age quickly, whose price depends on fluctuations in the financial market over which the entrepreneur has no influence, for single newspapers and magazines, for audio and video recordings and computer software where the consumer has broken the seal, and for hygiene products where the consumer has broken the seal.
Exclusion of the right of withdrawal is only possible for services relating to accommodation, transport, catering, or leisure activities to be performed on a specific date or during a specific period, where delivery has begun with the explicit consent of the consumer before the cooling-off period has expired, or relating to betting and lotteries.
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.
In deviation from the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, at variable prices. This dependence on fluctuations and the fact that any stated prices are indicative will be mentioned in the offer.
Price increases within 3 months after the conclusion of the contract are only permitted if they result from legal regulations or provisions.
Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and if: they result from legal regulations or provisions; or the consumer has the right to terminate the contract as of the day on which the price increase takes effect.
The place of delivery is determined based on Article 5, paragraph 1, of the Turnover Tax Act 1968, meaning the place where transportation begins. In this case, delivery takes place outside the EU. Consequently, the postal or courier service will charge the buyer import VAT and customs clearance costs. Therefore, the entrepreneur will not charge VAT.
All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In the event of a printing or typographical error, the entrepreneur is not obliged to deliver the product at the incorrect price.
The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and existing legal provisions and/or government regulations on the date of the contract’s conclusion. If agreed, the entrepreneur also guarantees that the product is suitable for uses other than normal use.
Any warranty provided by the entrepreneur, manufacturer, or importer does not affect the consumer’s statutory rights and claims against the entrepreneur under the contract.
Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days after delivery. The return of the products must be in their original packaging and in new condition.
The entrepreneur’s warranty period corresponds to the manufacturer’s warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if: the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties; the delivered products have been exposed to abnormal conditions or otherwise treated carelessly or contrary to the entrepreneur’s instructions and/or those on the packaging; the defect is entirely or partly the result of regulations imposed by the government concerning the nature or quality of the used materials.
The entrepreneur will exercise the utmost care when receiving and executing orders for products.
The place of delivery is the address the consumer has provided to the company.
Subject to what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders promptly but no later than 30 days unless the consumer has agreed to a longer delivery period. If delivery is delayed or if an order cannot be fulfilled or only partially fulfilled, the consumer will be informed no later than 30 days after placing the order. In such a case, the consumer has the right to terminate the contract free of charge and may be entitled to compensation.
In the event of termination as described in the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible but no later than 14 days after termination.
If the delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement item. The fact that a replacement item is being delivered will be communicated clearly and understandably no later than at the time of delivery. For replacement items, the right of withdrawal cannot be excluded. The costs of a possible return shipment are borne by the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative previously designated by the consumer and made known to the entrepreneur unless explicitly agreed otherwise.
Termination
The consumer may terminate a contract that has been concluded for an indefinite period and that involves the regular delivery of products (including electricity) or services at any time, subject to agreed termination rules and a notice period of no more than one month.
The consumer may terminate a contract that has been concluded for a fixed term and that involves the regular delivery of products (including electricity) or services at any time at the end of the fixed term, subject to agreed termination rules and a notice period of no more than one month.
The consumer may terminate the contracts mentioned in the previous paragraphs at any time and is not restricted to termination at a particular time or period; at least in the same manner as they were concluded; always with the same notice period as the entrepreneur has set for themselves.
Renewal
A contract that has been concluded for a fixed term and that involves the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a fixed term.
In deviation from the previous paragraph, a contract that has been concluded for a fixed term and that involves the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly renewed for a maximum period of three months, provided the consumer can terminate the extended contract at the end of the extension with a notice period of no more than one month.
A contract that has been concluded for a fixed term and that involves the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may terminate it at any time with a notice period of no more than one month and a maximum notice period of three months if the contract involves the regular, but less than once-a-month, delivery of daily, news, and weekly newspapers and magazines.
A contract for a limited period for the regular introduction of daily, news, and weekly newspapers and magazines (trial or introductory subscription) will not be tacitly continued and will automatically end after the trial or introductory period.
Duration
If a contract has a duration of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month unless reasonableness and fairness prevent termination before the end of the agreed duration.
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of a contract for the provision of a service, this period begins after the consumer has received the confirmation of the contract.
The consumer has the duty to report any inaccuracies in the provided or stated payment details to the entrepreneur without delay.
In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge reasonable costs that have been made known to the consumer in advance.
Complaints about the execution of the contract must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within 14 days with a message of receipt and an indication of when the consumer can expect a more detailed answer.
If the complaint cannot be resolved through mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur states otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, replace or repair the delivered products free of charge.
Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law, even if the consumer resides abroad.
Due to the measures introduced and tightened in 2024 regarding the ‘Amendment of the Turnover Tax Act 1968 (Act on the Implementation of the Directive on Payment Service Providers)’ and thereby the implementation of the Central Electronic System of Payment Information (CESOP), payment service providers may register data in the European CESOP system.
